Rosen’s mission is, simply, “Advocacy,” which forms the basis for the way we’re organized, the way we think and the way we behave. Our common purpose is to serve the interests of our customers, teammates and investors, and our success is measured through their collective satisfaction.
Success requires not only a deep understanding of our stakeholders’ needs, but also the ability to advocate for their sometimes-competing interests – and this requires trust.
To gain customer trust we:
- Seek to understand perceived needs through persistent collaboration
- Probe deeply to understand the problem to be solved
- Challenge proposed solutions that won’t actually solve the problem
- Provide new solutions not previously considered
- Deploy attentive support throughout the process
The more we learn, the better we serve, and customers entrusting Rosen to solve their problems experience advocacy unlike anything they’ve ever imagined.
We’re excited to partner with an industry leader such as Rosen. Their products are second to none in both performance and reliability. Adding video to our CMS offering will allow us to better serve our customers for complete cabin solutions.
Rosen is one of our preferred partners not only for their great products, but their customer service is second to none. If I have a technical question, I know that Joe Bazan will answer the phone and know the answer right away. The products that Rosen brings to market definitely include feedback from dealers/installers and users, which is how the MIP came to being.
When we won an important contract we needed a partner who was interactive, responsive and Innovative to work with. Rosen not only met but exceeded expectations.
Rosen Aviation believes that lean operations benefit everyone. Our suppliers, our employees, our communities and, most of all, you – our customer. At each stage and step of Rosen’s process, our dedication to efficiency and constant improvement means we get better every single day.
Regulatory and Certifications
Doing things better means observing the regulations and obtaining the certifications our customers expect and demand. Rosen Aviation offers repair station endorsements from the FAA, EASA and CAAC, along with NSF-ISR AS9100D certification with ISO 9001:2015. Rosen is Pending B Corporation certification that verifies Rosen Aviation meets the highest standards of social and environmental performance, public transparency, and legal accountability to balance profit and purpose.
AS9100D with ISO 9001:2015 Certified
Certificate No.: 9Z691-AS6
Rosen Aviation is a Part 145 EASA Repair Station 145.6109
Put a dedicated team of advocates and problem-solvers on your side.